The Quality Gaps in Education of the Iranian Physical Medicine and Rehabilitation Residents

  • Jalil Koohpayezadeh Professor, Department of Community Medicine, School of Medicine AND Center of Educational Research in Medical Sciences, Iran University of Medical Sciences, Tehran, Iran https://orcid.org/0000-0001-7154-9680
  • Mohammad Abtahi Specialist, Department of Physical Medicine and Rehabilitation AND Neuromusculoskeletal Research Center, Iran University of Medical Sciences, Tehran, Iran
  • Tannaz Ahadi Associate Professor, Department of Physical Medicine and Rehabilitation AND Neuromusculoskeletal Research Center, Iran University of Medical Sciences, Tehran, Iran
  • Bijan Forogh Professor, Department of Physical Medicine and Rehabilitation AND Neuromusculoskeletal Research Center, Iran University of Medical Sciences, Tehran, Iran
  • Nika Allami General Practitioner, Tehran University of Medical Sciences, Tehran, Iran
  • Hosnieh Soleymanzadeh Department of Biostatistics AND Neuromusculoskeletal Research Center, Iran University of Medical Sciences, Tehran, Iran
  • Gholam Reza Raissi Associate Professor, Department of Physical Medicine and Rehabilitation AND Neuromusculoskeletal Research Center, Iran University of Medical Sciences, Tehran, Iran https://orcid.org/0000-0002-1440-0051
Keywords: Medical education; Residency; Questionnaires; Validity

Abstract

Background: The aim of this study was to assess the quality gap of education in physical medicine and rehabilitation ‎(PM&R) residency programs after translation and validation of the Farsi (Persian) version of the SERVQUAL questionnaire. The SERVQUAL questionnaire is a global quality assessment tool designed by Parasuraman et al. and it has been used in many projects including educational programs.

Methods: The SERVQUAL questionnaire was validated before being used to determine the expectations and perceptions of all Iranian PM&R residents regarding educational systems.

Results: For the purpose of content validity measurement, the content validity index (CVI) of the whole questionnaire (0.90) and the content validity ratio (CVR) of each question (0.75 or 1) were calculated. The calculated CVI and CVR were acceptable. The Cronbach’s alpha coefficient, which was used for the purpose of reliability measurement, was 0.917.

Conclusion: The Farsi (Persian) version of the SERVQUAL questionnaire is a valid and reliable tool for assessing medical education quality. The highest gap was in the empathy dimension and the lowest gap was in the tangibility dimension. Therefore, the education system must mainly focus on these aspects of quality to improve itself.

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Published
2019-12-05
Section
Original Article(s)